Refund policy

Last updated: November 4, 2026

Returns

Change-of-mind exchange or credit-note requests must be made within 14 days after delivery. This offer applies to non-sale products only.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

We want you to love every Wildflower Club piece. If you need to request a return or exchange, please contact our customer care team at wildflowerclub.au@gmail.com before sending any items back.

Our team will review your request in accordance with our Returns Policy and provide further instructions, including the return shipping address, if your return is approved.

Please do not send items back without contacting us first.

Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise stated.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

For change-of-mind requests, we offer exchanges or credit notes, not refunds. Purchases can be exchanged for the same value, or for a higher-value product by paying the difference. If exchanging for a lower-value product, a credit note will be provided. Contact us before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at wildflowerclub.au@gmail.com or use the contact details in our contact information policy.